It’s halftime, the marching band has taken the field, and soon we’ll witness the second half of 2020, a year we’d all sooner forget.
Wait…what’s that the band is spelling out on the field? (Yes, it’s gotten so bad this first six months of the year that a true blue Michigan fan would stoop to using a photo of that band in Ohio to make my point.)
That’s the kind of year it’s been for most of us, our families, our businesses, our country, and our world.
Just a few weeks ago, conventional wisdom (OK, maybe it was just hope) suggested we’d get the summer off from the virus, as warmer weather swept across the U.S.
Events of the past several days, however, suggest that’s not going to be the case. The pandemic has spiked in many states, but especially in those with the hottest climes – Arizona, Texas, Florida, and California among them.
So, what’s the forecast for the rest of this year? How do we make the best of a very bad situation? How do we control the controllables – that is, the things we can actually do something about?
Throughout my career, my philosophy is that we all wake up every morning, look at those cards on our nightstand, and play them the best way we can.
There are the great days when everything comes up aces. And then there are those mornings where we’re dealt a truly bad hand – and we have no choice but to find a way to make them work.
To a great degree, that’s been the story of 2020 these first six months. As we head into the July 4th weekend, most of us are scratching our collective heads, wondering what’s going to be? None of us expected to be dealing with this reality for an extended period of time.
But here we are. All this week (yes, I’m taking Friday off to do pretty much whatever I was doing on Thursday and Wednesday), we’ll be devoting JacoBLOG to options, choices, and maybe even some innovations we can all put to work in this second half.
To use another of my lame sports analogies, the truly great coaches find a way to regroup in the locker room at halftime, make the necessary adjustments, and come out firing on all cylinders in the second half with an effective new scheme.
No, we shouldn’t expect miracles, but if we play those cards right, we can make the best of a very serious situation.
We’ve conducted two COVID-19 studies among core radio listeners for commercial, public, and Christian music radio during the past few months, one in early April, the other in mid-May. Their goal was to help radio broadcasters better understand the audience’s mindset, their media usage patterns, and their shopping and commerce activities since the virus attacked us. These studies are available here.
As radio veterans know, however, research is only as good as what we end up doing with it. How does it impact our competitive and brand strategies? How can we translate the opinions and attitudes of our audience into actions, and even innovations? How does the research inform our thinking and our action steps?
Research isn’t going to solve our existential problems, although it can help us better understand them. Like those of us who have been fortunate enough to enjoy success in radio, we’re going to have to program our way out of this mess.
Today’s post is a good place to start, a topic I’ve got some experience with – content creation. And to be specific, special programming.
Since the advent of PPM, there’s been a marked change in the way larger market music stations have drawn up and executed their plans. Many of the special programs, features, and stunts that used to be integral parts of most station schedules eventually were dropped or cancelled.
A few things may have been at work here. First, there was the industry-wide theory that talk and programming that departs from the core sound would be punished severely by panelists carrying meters.
As I’ve averred a number of times in our blog, I believe Arbitron may have overplayed this hand in the early months of PPM, leaving an imprint of conservative, safe, predictable programming in its wake.
It’s always been a smart strategy to “play the hits,” whether you’ve got a 50,000 watt radio station, you’re a club DJ, or you’re providing the soundtrack at a wedding or Bar Mitzvah.
But a surprise now and then, an “oh wow” moment, a well-timed twist or turn can be an effective way to keep an audience engaged, surprised, and 
even delighted. Research ace Ted Ruscitti calls these “chocolate chips” – the little delights that get sprinkled in that make people smile.
My intent is not to create Nielsen blasphemy, or for you to think the pandemic has caused me to lose my programming compass. But we’re dealing with audiences that are very scared and increasingly, very bored.
As the saying goes, they have not been living their best lives so far in 2020. Part of what we’re supposed to do on the radio is to entertain them, not serve up the same dog food day in and day out.
Back in 2012, marketer, strategist, and investor, Guy Kawasaki 
wrote a book titled Enchantment. The idea was that any brand could delight its customers by making smart, thoughtful, timely moves.
Guy defined enchantment this way:
“It transforms situations and relationships. It converts hostility into civility and civility into affinity. It changes skeptics and cynics into believers and the undecided into the loyal.”
And any brand can enchant its audience by understanding their mindset, and then giving them something just a little out of the ordinary. A chocolate chip or two.
Here in the programming department, that’s historically been known as “special programming.”
Now prior to the PPM revolution, many radio stations may have been too dependent on special programs, features, and syndicated programming. This content usually dominated the weekends, and often broke up continuity of listening during the week, as many stations sounded herky-jerky, regularly stopping down to introduce yet another feature or programming benchmark. Too often, the ebb and flow of many music stations were broken up yet another feature.
Metered measurement introduced us to the idea of minute-by-minute programming – that every little deviation from the norm could hurt a station’s weekly (and thus, monthly) ratings. And so the purge of special programming commenced, a pursuit that accelerated over the first ten years of PPM.
It left many radio stations sounding clean, well-executed and focused, but at times, sanitized, antiseptic, and boring. Some may argue this philosophy has been a catalyst to drive (former) broadcast radio listeners to competitors like podcasts, satellite radio, and streaming radio services.
In the first 100 days of COVID-19 lockdowns, some interesting listening patterns emerged. Some people – especially those without working radios at home – weren’t listening nearly as much as usual. They may have lost their jobs or found themselves working from home, thus all but eliminating or shrinking the all-important commute times so critical to radio. This explained the heavy cume losses during the end of March and throughout April.
But some – especially station P1s – ended up actually listening to more radio since the pandemic began, often choosing their favorite station. They tuned in while working from home, either on “regular radios” or on devices like smartphones, tablets, laptops, smart speakers and even wireless speaker systems such as Sonos.
How many music radio stations are designed for this type of multi-hour, intensive listening? And as consumers have become increasingly bored, given the lack of leisure activities, being cooped up, and facing the same old choices on video streaming channels, many radio stations may be contributing to that ho-hum attitude. I’ve certainly felt that on Netflix in recent weeks, as it seems the programming adds have dwindled, leaving subscribers with tired movies, worn documentaries, and subtitled TV series.
TV networks like NBC and CBS are announcing a limited number of new shows for the fall. But those schedules are dependent on studios firing back up this summer.
Without saying as much, many television and streaming video platforms seem like they’ve quietly reached the conclusion 2020 is all but over. It’s been a horrendous year, and many may simply try to “rope-a-dope” their way through until the end of the year and/or a vaccine is developed that hopefully saves the day. We’re going to see a lot of reruns, “classics,” and other repackages. They’re running out the clock, hoping audiences don’t notice just how repetitive, dull, and stale their content has become.
But broadcast radio doesn’t have to play by those rules. Creating radio content simply isn’t as hard, time or staff-intensive.
We are seeing signs that many stations have been especially active these past few weeks on the special programming front. I’ve been encouraged to see many “faux concert” festivals created to replace the real things – events from SXSW, Coachella, Lollapalooza, and others that have been cancelled because of COVID-19.
These fake festivals have proved to be entertaining and popular, attracting sponsorship dollars and appreciation from station audiences. As we head into the July 4th holiday, how can special programming create moments of joy for station fans looking for a soundtrack for a holiday weekend unlike most others?
And based on what we’ve seen at many stations, advertisers are looking for that “special something” to sponsor and draw attention to themselves.
At Jacobs Media, we are re-examining our approach to special programming, dusting off and modernizing some of our “old tricks,” while hopefully, coming up with new programming and features designed to delight, entertain, and charm as audiences do their best to stay occupied and engaged.
Tomorrow, we’ll take a look at research during the pandemic – what you can do without a budget – to keep pace with the changing attitudes, perceptions, and priorities of your audience.
Until then, hope you enjoy the halftime show.
Let’s hope the second half of 2020 signals radio’s turnaround.
Jacobs Media has consistently walked the walk in the digital space, providing insights and guidance through its well-read national Techsurveys.
In 2008, jacapps was launched - a mobile apps company that has designed and built more than 1,300 apps for both the Apple and Android platforms. In 2013, the DASH Conference was created - a mashup of radio and automotive, designed to foster better understanding of the "connected car" and its impact.
Along with providing the creative and intellectual direction for the company, Fred consults many of Jacobs Media's commercial and public radio clients, in addition to media brands looking to thrive in the rapidly changing tech environment.
Fred was inducted into the Radio Hall of Fame in 2018.
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Fingers crossed 😉
Mine, too.
Good Idea Fred. I once had an intimate relationship with the P1’s you mentioned “who ended up listening more. “. The challenge 34 years ago was learning how to get more P2s and P3s into a radio profile, to foster potential conversion to P1s to lead to consistent ratings quarter by quarter. Where have all the P2s and P3s gone? Washed out of the mix by these programming deficiencies? Possibly. 34 years ago there was no smartphone, no satellite radio in cars, no music services streaming. The consumer behavior with technology has changed, not just shifted. I think I’d be looking for a replacement for old research standards. You?
Nice to hear from “Mr. P1.” That progression you speak of – converting P3s to P2s, P2s to P1s was a valid endeavor. I believe you’re right that the influx of new media technology has had an effect. And the pandemic hasn’t helped. Regarding your last question – most definitely. Thanks for chiming in, Gary.