Last month, NBC’s head Jeff Zucker sacked the executive producer for the "Today Show." Why? The show looks fine, the talent lineup is made up of all-stars, and the guests are always stellar. As ABC’s "Good Morning America" is moving closer to "Today" in the ratings, Zucker realized his juggernaut was losing more than ratings – it was losing its innovation. It looked the same, day after day, while the network morning shows around it had become edgier.
In "Purple Cow," Seth Godin warns that the worst thing a company can do is produce a solid, dependable, predictable product. While this sounds counter-intuitive, we know that consistency and sameness inevitably leads to boredom and tune-out. Consumers respond to what’s new, and mature products have to work hard to continually innovate.
We face many of those same issues with mature formats, not to mention a mature industry that is being attacked by "new." Whether it’s that hot new Jack format or that hot new iPod or that hot new Sirius channel, consumers are always going to be enamored with that bright, shiny new object.
But as Jeff Zucker realizes, you have to shake up the old to make it new again. And consumers will show loyalty to venerable products – if they are continually updated and freshened. We’ll be watching "Today."
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