Over the past couple of days, we've talked about this whole concept of local, and how radio stations should be focusing their efforts and resources in a changing media environment.
If you're buying what I'm selling, you have hopefully reached the conclusion that local market radio stations need to be victorious in the battle they can win – on their home court. While streamlined music and less talk may be a formula of success in PPM this month, it is unlikely to be the winning strategy that will serve you over the long haul.
Pandora, Accuradio, Slacker, Rhapsody, and the many commercial-free music services that exist now and will be created in the years ahead have the capability to create a better, more listenable music product than what most local stations can deliver. And whether the listener selects the music or it's done by recommendation or algorithm, the fact is that global streaming radio provides great choice and variety for a growing number of consumers.
And as the hardware for accessing the Internet becomes even more readily available at home, at work, and in the car, a bland, music-intensive local market radio station is going to be hard-pressed to compete with global streaming brands.
So, how do you compete with big brands for listeners, for revenue, and for survival?
The answer is to do local better. Pandora Chicago may one day exist, but the folks at The Drive, B96, and XRT know the geography and the people much better. Or at least they should.
As stations like WMMR, WDVE, KQRS, 97Rock, KISW and many others have proved over the last few decades, there is value in having local roots, strong personality, street presence, and a sense of what people care about in their markets.
But as the recession has deepened and broadcast companies have become more desperate, some strategic decision-making has moved from questionable to just plain dumb. Cutting loose some of the best local personalities only genericizes radio, diminishes presence with advertisers, and erodes the sources of loyalty between the stations and its listeners. It may be "cost effective" to throw some dollars to the bottom line by throwing heritage personalities out the door, but it's a short term strategy that will only hurt radio's ability to fend off big brands that decide to pitch their digital tents in your hometowns.
Local matters. While consumers may enjoy renting movies from Netflix, buying toaster ovens from Amazon, bidding for cars at eBay, or creating custom music channels on Pandora, that doesn't mean they've lost interest in what's happening next door, down the street, and in the heart of where they live.
When your morning show talks about local politics, it matters.
When you set up online voting for March Bandness, it matters.
When your afternoon guy champions a local band, it matters.
When you support a local charity or cause, it matters.
When you throw a concert or event, it matters.
When you put together a great promotion with a couple of local advertisers, it matters.
When your night jock speaks at the local high school, it matters.
When you get a group of listeners backstage for a meet-and-great with a major act, it matters.
When you organize a rally for a winning sports team, it matters.
No one knows the local market like you do. If you still have some assets left, and a CEO and a cluster manager who truly value what local is all about, you have the foundation to rebuild and/or grow your local franchise – especially if the other stations in town are taking the easy way out.
Remember what got you to the dance.
Jacobs Media has consistently walked the walk in the digital space, providing insights and guidance through its well-read national Techsurveys.
In 2008, jacapps was launched - a mobile apps company that has designed and built more than 1,300 apps for both the Apple and Android platforms. In 2013, the DASH Conference was created - a mashup of radio and automotive, designed to foster better understanding of the "connected car" and its impact.
Along with providing the creative and intellectual direction for the company, Fred consults many of Jacobs Media's commercial and public radio clients, in addition to media brands looking to thrive in the rapidly changing tech environment.
Fred was inducted into the Radio Hall of Fame in 2018.
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Instead of offering an opinion I want to pose a question about big-name talent not currently on the air.
In some cases PPM left these big names with decreased ratings despite expensive contracts. Yet the value and cache of heritage talent cannot be denied.
So… where do we go from here?
Mike, it’s the $64,000 question – well, maybe more than that. At a time when radio is cutting back on compelling, heritage talent, is it losing some of its local identity? Yes, we’d love to hear other comments on this topic.