Today we’re joined for a guest blog from Mark Ramsey, founder & President of Mercury Radio Research (and an accomplished blogger in his own right):
The momentum (such as it is) behind HD Radio is driven in part by a magnificent lie: Listeners want more choice.
They may say they do.
But no, they don’t.
That’s why Satellite Radio listeners tune in only a handful of channels. And their most popular channels are the same as the biggest ones on Radio.
Thanks to our neurotic fear of Satellite and the rationalizing power of “choice” our industry is hurtling down a perilous and distracting HD road. “It’ll create more format choices,” industry leaders say.
These industry leaders need to study consumer behavior.
Just because we can thin-slice a format into skinnier niches doesn’t mean we should. One slice isn’t all anybody likes. That’s not “variety,” it’s “depth.” The thinner the slice, the less you appeal to the breadth of your audience’s taste. And the more you force them to self-program that variety by changing stations, the unhappier they will become. Listeners want variety, all right, but in as few stations as possible.
If you’re a typical radio listener (as opposed to a musicologist, audiophile, or musician), and you’re listening less to radio now it’s not because you can get more choices elsewhere. It’s because you can get your own perfect mix elsewhere. This is why most mp3 players are permanently set on “shuffle.” It’s why mp3 players – a personal selection of music – outsell Satellite Radio – a diverse but impersonal selection of music.
By assuming “more stations” is the answer to what ails Radio we are saying that Satellite has a formula tastier than ours. We forget why listeners come to us in the first place and why they’re so satisfied with what they hear.
Yes, that’s right. Satisfied with what they hear.
Not the college radio geek in a band, maybe. Not the aesthete who writes for Fortune and listens to NPR. But for Joe and Jane America, for the great “unwashed masses,” Radio is doing a pretty damn good job, and it’s about time someone stood up and said it.
Jacobs Media has consistently walked the walk in the digital space, providing insights and guidance through its well-read national Techsurveys.
In 2008, jacapps was launched - a mobile apps company that has designed and built more than 1,300 apps for both the Apple and Android platforms. In 2013, the DASH Conference was created - a mashup of radio and automotive, designed to foster better understanding of the "connected car" and its impact.
Along with providing the creative and intellectual direction for the company, Fred consults many of Jacobs Media's commercial and public radio clients, in addition to media brands looking to thrive in the rapidly changing tech environment.
Fred was inducted into the Radio Hall of Fame in 2018.
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