Today marks the final day for a radio brand that many now describe as iconic – WPLJ, New York.
Just typing the legal ID gives me chills, because like hundreds and hundreds of radio broadcasters, PLJ played a role in my career. I wrote about the station in this blog a couple weeks ago in a post called “The Case For ‘Retiring' Radio Station Call Letters.” Not surprisingly, many radio veterans responded positively to the idea of preserving the industry's history, in much the same way sports teams “retire” the numbers and jerseys worn by its biggest stars – its Hall of Famers.
And credit where credit's due. WPLJ had some incredible people walk through its doors – both the air studio and the corner office – over the past five decades. Many of them will be part of the “honor guard” that will celebrate this radio station's sign-off. As it should be.
When PLJ rocked New York throughout the '70s, it had it going. Headquartered in the ABC building on 1330 Avenue of the Americas, the late Larry Berger was at the helm, Nick Trigony was the GM, and its airwaves were graced with Jim Kerr and Shelli Sonstein, Carol Miller, Pat St. John, Tony Pigg, Jimmy Fink, Zacherle, and Bill Ayres. The station had the full backing of ABC, run first by Allen Shaw and later, Marty Greenberg. In its day, PLJ was one special radio station.
But did WPLJ fall into the elite group of radio stations – KHJ, KDKA, CKLW, KMET, and WLUP?
According to advertising and marketing guru, Shelly Palmer, including PLJ in this club may be misguided. In a post he wrote called “What is a Radio Brand?,” Palmer questions PLJ's worthiness. In recent years, it's hard to argue with his logic.
While many radio stations – even the biggest and best – have changed hands more than a few times, some survive these transitions better than others. Without question, you might make the case that PLJ was victimized by the instability of ownership change, and perhaps their inability to remember the station's brand essence.
Then again, you might make the case that PLJ changed directions so many times, part of the station's brand was change. This :60 “tribute” to the station by NorthJersey.com speaks volumes about (in)consistency and brand flip-flops.
That's a lot of logos, looks, and styles in under fifty years.
And that's part of the point Palmer makes. Noting that PLJ became addicted to in-the-moment tactics rather than strategic brand building, he points out that “From sign-on to sign-off, promoting tune-in was the central focus of all of PLJ's on-air and cross-channel advertising. Contests, requests, value-added promotions…if you can think it up, PLJ has tried it over the years. ”
First, chasing diaries, and then going after meters, Palmer contends that millions of dollars were spent marketing “occasions” rather than the brand and what it meant to New Yorkers. PLJ lived in a “radio vs. radio world” – playing the game against stations like Z100 – rather than seeing the bigger picture as the competitive landscape was being redefined by the Internet. “Radio vs. everybody” is the world in which every broadcast radio station lives, but few look beyond this month's ratings and rankers, comparing their fortunes to other stations in town:
We have a .4 but the other guy has a .5.
There's a 35-44 male meter in one of our metro counties giving 300 quarter-hours a week to our nemesis.
We had a jock onstage at the local music festival and they didn't.
We adjusted our stopsets to better counter our main competitor so we both play commercials at the same time.
That's the world in which the radio broadcasting industry has trained its programmers and promotion directors to compete. But where's the strategic marketing and the long term brand-building? How can radio stations not just fight the fight in the hometown battles for ratings and revenue, while also seeing the bigger picture of a more complex competitive matrix?
We talked about the necessity of shifting to a brand-focused future more than four years ago in a post called “Who's Your Digital Daddy?”
At that time, we suggested that a radio station that's a collection of songs and contests doesn't have the staying power in the whatever/wherever digital environment of today where commercial-free playlist services are abundant. To that end, Palmer believes that as EMF flips the station to its networked K-LOVE format, there's not much of a PLJ brand left anyway.
And he poses the existential question:
“What business was PLJ in?”
I would strongly encourage you to read his post, and ask yourself the same question about your station. Palmer believes that part of PLJ's downfall was becoming so tied to its delivery system – a tower and transmitter – that it lost sight of its ability to build a robust, multi-platform entertainment brand.
When Jacobs Media delivers its Techsurveys each year and implores you to create content and provide value on a multitude of media channels, it's precisely because of what Palmer is talking about.
And it's why so many stations that meet PLJ's fate end up launching a streaming and/or HD2 channel only to watch it fail to gain traction, and ultimately fade into oblivion.
The question shouldn't be, “But how can we monetize these digital channels?”
Instead, it should be “How can we strategically use these distribution channels to build a multi-media brand that consumers can connect with, participate in, and embrace?”
That's clearly a gnarlier and more complicated issue, more of a Rubik's cube than a game of radio Tic-Tac-Toe.
For too long, radio broadcasters have been taking the easy way out, propping up stations with contests rather than content.
You can see where that got PLJ. Rather than hoping your station doesn't end up out of business and forgotten, Palmer's blog is a cautionary tale that should stimulate a whole new conversation at your next strategic/research meeting.
At the end of the day – literally – Palmer suggests “the best (PLJ) can hope for as it rides off into the sunset is to sell a few commemorative T-shirts.”
Our condolences on this sad New York radio day to the hard working men and women that have spent parts of their careers at WPLJ, as well as the millions and millions who listened to the station over the years.
But a lasting brand? Hardly.
What business is your station in?
Thanks to Steve Goldstein for sending me Shelly's blog post. – FJ
Jacobs Media has consistently walked the walk in the digital space, providing insights and guidance through its well-read national Techsurveys.
In 2008, jacapps was launched - a mobile apps company that has designed and built more than 1,200 apps for both the Apple and Android platforms. In 2013, the DASH Conference was created - a mashup of radio and automotive, designed to foster better understanding of the "connected car" and its impact.
Along with providing the creative and intellectual direction for the company, Fred consults many of Jacobs Media's commercial and public radio clients, in addition to media brands looking to thrive in the rapidly changing tech environment.
Fred was inducted into the National Radio Hall of Fame in 2018.
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